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Privacy Policy

Our commitment to protecting your privacy and personal data

2026/02/07

Introduction

Welcome to Mai Image ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI image generation platform at maiimage.app (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

Last Updated: February 7, 2026

Information We Collect

Personal Information

When you register for an account or use our Service, we may collect:

  • Name and email address
  • Account credentials (encrypted passwords)
  • Payment information (processed securely through Stripe)
  • Profile information (avatar, preferences)

Usage Data

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Features used and interactions with the Service
  • Diagnostic data and error logs

Content Data

  • Text prompts you submit for image generation
  • Images you upload for AI processing
  • Generated images and their metadata
  • Project files and settings

How We Use Your Information

We use your information to:

  • Provide the Service: Generate images using AI based on your inputs
  • Process Payments: Handle subscriptions and credit purchases through Stripe
  • Improve Our Service: Analyze usage patterns to enhance features
  • Customer Support: Respond to your inquiries and provide assistance
  • Communications: Send service updates, newsletters (with consent), and promotional materials
  • Security: Detect and prevent fraud, abuse, and technical issues
  • Legal Compliance: Comply with applicable laws and regulations

AI and Image Processing

How We Process Your Content

  • Your text prompts and media files are processed through our AI models to generate images
  • Generated content may be temporarily stored for processing and delivery
  • We use third-party AI service providers to power our image generation
  • Your content is not used to train AI models without your explicit consent

Data Retention

  • Generated images are stored in your account until you delete them
  • Deleted content is permanently removed from our servers within 30 days
  • Account data is retained as long as your account is active
  • After account deletion, personal data is removed within 90 days, except as required by law

Data Sharing and Disclosure

We may share your information with:

Service Providers

  • Cloud Storage: AWS/Cloudflare for hosting generated images
  • Payment Processing: Stripe for handling payments
  • AI Services: Third-party AI providers for image generation
  • Analytics: Google Analytics, Umami for usage analytics
  • Email Services: Resend for transactional emails

We may disclose your information if required to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Respond to government requests

We do NOT sell your personal information to third parties.

Data Security

We implement industry-standard security measures:

  • Encryption of data in transit (HTTPS/TLS)
  • Encrypted storage of sensitive data
  • Regular security audits and updates
  • Access controls and authentication
  • Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in a standard format
  • Objection: Object to certain processing of your data
  • Restriction: Request restricted processing of your data

To exercise these rights, contact us at support@maiimage.app.

Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage patterns
  • Provide personalized content

You can control cookies through your browser settings. Disabling cookies may limit some features of the Service.

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for material changes)

Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

  • Right to be informed about data processing
  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

Our lawful basis for processing your data includes:

  • Consent: For marketing communications and optional features
  • Contract: To provide the Service you requested
  • Legal Obligation: To comply with applicable laws
  • Legitimate Interests: To improve our Service and prevent fraud

CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising CCPA rights

We do NOT sell your personal information.

This Privacy Policy is effective as of February 7, 2026 and applies to all users of Mai Image.